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Q:
What is Hosting and do I really need it?
A:
Every website you see on the internet is
hosted somewhere. Hosting is simply where a
website is stored on a computer called a
"Web Server". A web server is always on and
always connected to the internet via
extremely high speed connections (not just a
DSL connection). Servers also require
failsafe systems for both their internet
connectivity and their power source to
ensure consistent up time. Experienced
maintenance is also needed to keep the
server running smoothly and quickly. In
addition to the storage is an operating
system that runs all the needed scripts and
additional programs that are constantly
running to make the website function in many
different ways. E-mails also go through the
server to keep your communication flowing,
and of course that brings us to the traffic
usage. |
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Q:
What is an FAQ?
A:
An FAQ is a list of
Frequently
Asked
Questions.
We've compiled this list from a wide
range of places. Some came from client
inquiries, emails and calls, but most of
them came from experience in providing a
free advice service to our clients. If a new
business (or old one for that matter) calls
in and needs advice on their business
marketing or an advertising related
decision, we offer free advice with no
strings attached. (we expect no business
from you in return) The way we see it, we
have been blessed with the knowledge,
technology and experience for the sole
purpose of helping others in any way we can.
This is the true meaning of "service".
It's "Serve" not "$erve".
So if you have a marketing decision to
make and you're not confident in your own
experience, yet you have absolutely no
intention of buying anything from us, give
us a call and ask anyway.
It's truly free. |
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Q:
When I have you design something for me
(logo, ad, brochure, etc.) do I own the
rights to it or do you?
A: We
design for one purpose... YOU.
Our designs belong to us and anything
created by an employee of Modern Web Studios
belongs to us, not the employee. However, we
do not necessarily require the ownership of
the artwork. Providing you are in good
standing with our financing department, you
may request an ownership certificate. This
certificate provides you with full ownership
to the logo, artwork and rights to
reproduce. The only thing we will retain is
the right to use it in our marketing (in a
respectful manner) as examples of work we
have created. |
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Q:
What kind of payment do you accept?
A: Cash,
Money Orders, Cashier's Checks, Online
Payments, Paypal, VISA, Master Card,
American Express and Checks (as long as
they're not made of rubber :)
You can make a payment on our "Make
a Payment" Page. |
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Q:
What if I don't really know what I want?
A: You
are not alone. Many people come to us with a
skill or talent to produce a quality product
or provide an outstanding service, yet they
have absolutely no design abilities or
creativity and they openly (humbly) admit
it. Great! because I can't replace my
radiator on my car either. We all do our
parts to make the world go round'. Our
Part is to make your business look good! |
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Q:
How do I provide high resolution photographs
legally?
A: Great
question! We obviously need really good
photos if we're going to impress our
customers, right? well, you can't exactly go
searching the net for a photo, for two
reasons:
1. You could be sued for making a profit off
of someone else's work.
2. You usually won't find a good quality
image worth using on the net.
The solution:
www.istock.com!
They are really reasonably priced and they
have a huge selection. |
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Q:
How do specials work?
A: In
this business (as you probably already know)
a good business person should always analyze
the statistics and then adjust by offering
specials to balance the different
departments. This is why we will have unique
specials from time to time that will seem
surprisingly low. We also have introductory
offers to gain new accounts. These are a
loss for us in the beginning but we see the
value in future because we are all about
relationships. We know you'll be back for
more, because we're that confident in our
quality and speed! |
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Q:
How will I know if my colors will print
accurately on business cards, signs ?
A: We
utilize color matching systems as well as
micro adjustments to make sure the colors
you get are the colors you want. We can
modify any artwork we create to meet the
expectation of your printer or sign company.
The standards used in the printing industry
ensure accuracy.
Click Here for our color sample
page. |
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Q:
What if I need
a job done really fast?
A:
Well, we specialize in speed! We've
been known to crank a job out in less than
an hour! Unfortunately we would have to set
aside other clients work and possibly even
work our employees overtime. Anything can be
done, it's just going to cost a little bit
more.
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Q:
What if I have a customer that needs a
special price or if I need
to price match in order to get a really
large job?
A: We
can't always do special pricing but from
time to time, we can definitely help you get
that really good account by adjusting the
wholesale price so you can land the deal. |
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Q:
Can I supply my own file and if so, how?
A:
Absolutely! Depending on the work we are
doing for you, we will have some
specifications and of course those
specifications are to make your product the
best it can be.
Upload your files to:
ModernFiles.com
There is really no limitation to how large
of a file we can accept, just limitations on
how large of a file you can upload from your
side. |
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Q:
How do I know if I'm going to like the
design
or even the finished product?
A:
Clients are never surprised with the final
product because we always produce an online
proof and an exact rendering of what it will
look like which the client signs off on
before anything goes to live (or goes to
print). |
